Frequently Asked Questions
1st game's most asked questions
From opening an account to making withdrawals, bonus terms and account security — this page gives you direct and detailed answers to the questions that come up most when using 1st game. Find your question in the categories below.
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Find questions by category
Category 01
Security and Privacy
The security of your account and funds at 1st game is our top priority. The questions below explain how to keep your information safe.
No, 1st game will never ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN — not by phone, not by chat, not by email. If anyone asks for this information, they are a fraudster. If you receive such a message, do not respond and report it to our live chat immediately. Your PIN and OTP are entirely personal — do not share them even with family.
A strong password should have at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth or mobile number as a password. Do not use the same password you use for 1st game on any other site, and change your password every few months.
Yes. All data exchanged on 1st game is protected through SSL encryption — meaning your login details, payment information and personal data cannot be viewed by any third party. If you see "https" and a padlock icon in your browser's address bar, your connection is secure. Our privacy policy contains full details on how your information is used.
Fraudsters often create fake websites that look like the real site. Stay alert — always confirm the correct domain 1stgame.cam in your address bar. If there is a spelling error or slight difference (such as "1stgame1.cam" or "1stgames.cam"), it is fake. Never log in from an unfamiliar link — type the address directly into your browser.
Change your password as soon as possible and contact 1st game's 24/7 live chat. Tell the support team when you first noticed the unusual activity. They can temporarily lock your account and investigate. At the same time, also change the PIN on your bKash, Nagad or Rocket account if you were using the same password there.
It is best to avoid logging in from public Wi-Fi networks (cafes, bus stations or any shared network). On such networks, third parties may be able to see your data. If you absolutely must use one, use a VPN and log out of your account when you are done. Using your own mobile data is the safest option.
Category 02
Withdrawal Questions
Withdrawals generate the most questions — about timing, methods and limits. You will find answers to all of them here.
The minimum withdrawal amount at 1st game is ৳1,000 (one thousand taka). Withdrawal requests below this amount are not processed. If your balance is not yet above ৳1,000, play a little longer before requesting a withdrawal. Remember, to withdraw from a bonus balance you must first meet the wagering requirement.
Withdrawal requests from 1st game to bKash, Nagad or Rocket are usually processed within 1 hour. In most cases the money reaches your mobile wallet sooner than that. After you submit your request, you can check its status from your account. If there is any delay, let us know via live chat.
Yes, the withdrawal process at 1st game is available 24 hours a day, 7 days a week. Whether it's late at night or a Friday/Saturday — you can submit a request at any time and expect it to be processed within 1 hour. If it takes longer on special days, contact us via live chat.
No. According to 1st game's policy, withdrawals can only be made to a mobile wallet registered in your own name. The withdrawal will be sent to the bKash, Nagad or Rocket number that matches the name and number you used to sign up. Sending to a third party's number is not possible for security reasons.
Yes. 1st game supports withdrawals to bKash, Nagad and Rocket — these three mobile wallets. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum withdrawal amount is ৳1,000 for all three methods. Choose whichever method is most convenient for you.
Section 03
Member Account
Find answers here to common questions about 1st game login, accessing from a new device, or forgetting your password.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. Remember, never share your OTP with anyone — the 1st game support team will never ask for your OTP.
Yes, you can log in from any device using your username and password. When logging in from a new device for the first time, an OTP verification step may appear — this is to protect your account. Once verification is complete, you can access your account normally. The same login details work on the Android and iOS apps too.
Login issues can happen for several reasons: wrong password or username, Caps Lock being on, or the account being temporarily locked after multiple failed attempts. Try resetting your password first. If that doesn't work, clear your browser cache or try a different browser. If the problem persists, contact us via live chat.
Some personal information can be updated directly from Settings, but to change your name or registered mobile number, you will need to contact the 1st game support team and may need to complete an identity verification process. This ensures that account ownership remains protected. Details are available in our Terms & Conditions.
Usernames are generally a combination of letters and numbers, and cannot be changed once set, so choose something easy to remember. Passwords must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Do not use easily guessable information (name, date of birth) — for your security.
Each person may open only one account at 1st game. If multiple accounts are found, they may be closed and any accumulated balance may be forfeited. In addition, all casino and betting activities at 1st game are for ages 21+ only. Account registration by minors is strictly prohibited.
Section 04
Bonus Terms & Conditions
Know the terms before claiming a 1st game bonus — it will help you avoid confusion later.
After opening a new account, your first deposit automatically earns a 120% bonus, up to ৳10,000. Example: deposit ৳1,000 and receive ৳1,200 in bonus, giving you a total balance of ৳2,200. Make sure the relevant bonus option is enabled when making your deposit. Decide before your first deposit — this bonus cannot be claimed afterwards.
A wagering requirement means the bonus funds must be used to place a certain amount in bets before they become withdrawable. The wagering requirement for the 1st game welcome bonus is 20 times the bonus amount. Example: if you deposit ৳1,000 and receive ৳1,200 in bonus, you must place a total of ৳1,200 × 20 = ৳24,000 in bets before winnings from the bonus can be withdrawn.
Yes, 1st game bonuses have an expiry period. If the wagering requirement is not met within the specified time after claiming a bonus, the bonus balance will be cancelled. You can see the expiry details for each offer at the time of claiming. Try to meet the requirements as soon as possible so the bonus does not expire.
In some cases there is an option to cancel a bonus — but this depends on the type of bonus and how much of it has been used. Once you have started placing bets with a bonus, it generally cannot be cancelled. To cancel a bonus, contact us directly via live chat and explain the situation — the support team will provide the best possible solution.
Yes. The 1st game Weekly Deposit Festival bonus (30%, up to ৳5,000, wagering 18x) must be claimed once per week by making a qualifying deposit. It is not added automatically. Each week, visit the bonus page to see active offers and select one at the time of deposit. Example: ৳2,000 deposit → ৳600 bonus → wagering ৳10,800.
Which games a bonus can be used on depends on the specific bonus terms. Some bonuses apply only to slot games, while the Cricket Season Special bonus (40%, up to ৳6,000, wagering 15x) is specifically for cricket events. Read the detailed terms of each bonus carefully before claiming.
Get Direct Help
Still have questions?
If you didn't find the answer on this FAQ page, don't worry. The 1st game support team is always ready to help in both Bengali and English. Contact us any time of day, any day of the week.
Whatever your issue may be — account, payment, bonus, or technical — our team is committed to resolving it quickly. You can also reach out for guidance on responsible gaming.
Live Chat
Instant responses 24/7 in Bengali and English. Visit the site and click the chat icon at the bottom.
Email Support
For detailed issues, write to us at: [email protected] — you can write in Bengali and still receive a reply.
To learn more about responsible gaming, visit our Responsible Gaming page. For ages 21+.