1st game Responsible Gambling — Your Safety is Our Priority
Keep entertainment within limits. 1st game believes that maintaining a healthy gambling environment is not only the individual's responsibility — it is ours too. On this page you will find self-limit tools, warning signs, and support options.
Entertainment Means Controlled Entertainment
Playing at 1st game is not just about winning — it is an entertainment experience. Whether it is slots, live casino, or cricket betting, it is important to pay attention to your budget, time, and state of mind before you play. Betting under pressure to recover losses or based on emotion rarely leads to good outcomes.
Responsible gambling means you decide — how much you play, how much you spend, and when to stop. Read our Terms and Conditions to understand what behaviour is acceptable and under what circumstances restrictions may be placed on an account.
If you ever feel your gambling habits are getting out of control, act without delay. Talk to your family, seek advice from a trusted friend, or look for professional counselling support. It is much easier to deal with a problem while it is still small.
To learn more about the 1st game platform and understand how we maintain a safe environment, visit our About Us page.
Principles of Responsible Gambling
- Treat gambling as entertainment, not a source of income
- Set a maximum budget before each session
- Do not chase losses by placing hurried bets
- Avoid gambling while drinking or under stress
- Do not share your login details with anyone
- Take breaks when needed and do not hesitate to seek support
Self-Limit Tools and Protection Features
1st game members can apply various controls to their own accounts. To use these features, contact our support team via 24/7 live chat or email.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it may require a short waiting period.
Session Time Limit
Set a maximum duration for each gambling session. Once the set time is up, an alert will be shown automatically.
Set a Loss Limit
Decide in advance the maximum amount you can afford to lose within a given period. Once the limit is reached, no further bets can be placed for that period.
Cool-Off Period
Temporarily close your account for a few days or a few weeks. During this time, logging in, depositing, or betting will not be possible.
Permanent or Long-Term Exclusion
If you feel you need to stop gambling, apply for a long-term or permanent self-exclusion. Once this is in effect, returning to the account will not be possible.
Reality Check Notifications
A pop-up message will appear at regular intervals — summarising how long you have been playing and how much you have spent. This keeps you aware.
To activate or change any of the above tools, let our support team know via 24/7 live chat. All requests are accepted in both Bengali and English.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, they should be taken seriously.
Spending Beyond Budget
Betting with money set aside for essential expenses or with borrowed funds, and a tendency to hide spending from family.
The Urge to Chase Losses
Continuing to gamble repeatedly to recover lost money and being unable to stop — this is one of the main warning signs.
Stress and Restlessness
Feeling uncomfortable or irritable when unable to gamble, difficulty sleeping, and inability to focus on daily tasks.
Hiding from Family
A tendency to conceal how much time or money is being spent on gambling from family or close ones.
Losing Track of Time
Playing for hours and only realising later how much time has passed — this lack of awareness is a cause for concern.
Impact on Relationships
Arguments with family, weakening friendships, or problems at work arising from gambling.
Help Is Available
Acknowledging a problem is a sign of strength. Support is available through any of the options below — all are confidential and non-judgmental.
1st game Live Chat Support
Our support team is available 24 hours a day, 7 days a week via live chat. You can reach out in Bengali about account limits, self-exclusion, or any concern.
Email Support
Write out your situation in detail and send it by email. Our team responds in both Bengali and English. Email address: [email protected]
Family and Trusted People
Let someone close in your family know. Family support can often be more effective than professional help. Talk openly.
Professional Counselling
Seek help from a mental health counsellor or behavioural therapist. Problem gambling is a recognised mental health condition and is treatable.
Healthcare Facilities
Contact the mental health department of a local government hospital or a community service centre. This service is available free of charge in Bangladesh.
Self-Help Strategies
Keep a diary and record your daily playing time and spending. Understanding your own patterns is the first step toward change. Spend time on new hobbies or activities.
1st game's Promise
1st game believes that keeping the entertainment environment healthy and safe is our responsibility too. That is why we do not engage in any activity that targets minors or vulnerable individuals. All advertising and promotional activities are directed at adults only.
Our support team is trained to identify signs of problem gambling and, where necessary, encourage members to seek help. In accordance with our Privacy Policy, any information you provide when seeking support will be kept completely confidential.
Visit our FAQ page for answers to common questions — it contains detailed information on account controls, setting limits, and how to access support.
Please note: No 1st game service applies to anyone under the age of 21. This rule is strictly enforced.