1st game's Privacy Policy

1 What Information We Collect

When you open an account at 1st game and at various stages of using the site, we collect certain information. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

The information you provide during registration and identity verification includes:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and nationality
• National ID card or passport number (for identity verification)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket)

1.2 Information Collected Automatically

While you use the site, our system automatically records certain technical information, such as:

• IP address and device type
• Browser type and version
• Login time and date
• Page visit history and session duration
• Gaming activity and transaction history

2 How We Collect Information

1st game collects information in several ways. The main methods are described below:

2.1 Registration Form

Information is collected directly through the form you fill in when creating an account. This information is necessary for identity verification and service delivery.

2.2 Cookies and Tracking Technologies

Our site uses cookies and similar technologies, which help remember your preferences and improve the site's functionality. Detailed information about cookies is provided in Section 6.

2.3 Transaction Records

Every deposit, withdrawal, and gaming activity is automatically logged in our system. These records are used to ensure financial security and to resolve disputes.

2.4 Customer Service Communications

When you contact us via live chat or email, the details of that conversation are also stored. This helps improve service quality and assists with future support.

3 How We Use Your Information

Collected information is used only for specific and legitimate purposes. 1st game never uses user information unnecessarily or for unauthorised purposes.

3.1 Account Management

Your information is used to create, verify, and maintain your account. This includes ensuring login security and helping with account recovery.

3.2 Processing Financial Transactions

Relevant information is needed to process deposits and withdrawals through bKash, Nagad, or Rocket. This information also helps prevent fraud and financial misuse.

3.3 Improving Customer Service

Our 24/7 customer service team uses your account information to resolve your issues quickly. This makes the service more personalised and effective.

3.4 Security and Fraud Prevention

User information is analysed to ensure platform security and to detect suspicious activity. This plays an important role in protecting your account and funds.

3.5 Bonuses and Promotions

Relevant bonus offers are sent based on your gaming history and account information. However, you can request to stop receiving promotional communications at any time.

4 Data Storage and Security

1st game follows industry-standard technical measures to protect user information. Our servers and databases operate in a secure environment.

4.1 Encryption

Your personal information and financial transaction data are secured with SSL (Secure Socket Layer) encryption technology. This prevents third parties from reading or altering the data during transmission.

4.2 Access Control

Only authorised staff can view your information for specific purposes. Every access is logged and regularly audited.

4.3 Retention Period

Information is retained while your account is active and, after it is closed, for as long as required to meet legal obligations. Once retention is no longer necessary, the data is securely deleted.

4.4 Response to a Data Breach

If a data breach occurs for any reason, 1st game will notify affected users as quickly as possible and take all necessary steps to minimise harm.

5 Sharing Information with Third Parties

1st game does not sell user personal information. However, in certain specific situations necessary for operating the service, information may be shared with trusted third parties.

5.1 Payment Processors

The necessary information is shared with the relevant payment providers to complete transactions through bKash, Nagad, and Rocket. This information is used solely to verify transactions.

5.2 Technology Service Providers

Limited information may be shared with certain technology partners for game software provision and managing technical infrastructure. These partners are required to comply with our privacy standards.

5.3 Legal Obligations

Information may be provided to the relevant authorities when required by a court order or legal investigation. In such cases, only the information legally required is disclosed. Our Terms and Conditions discuss this in further detail.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new ownership. However, users will be notified before any such change takes place.

6 Cookie Policy

Various types of cookies are used on the 1st game website. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Essential Cookies

These cookies are required for the core functionality of the site. Their main purpose is to maintain login sessions and ensure security. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings. Disabling them may cause some features to stop working.

6.3 Analytics Cookies

Analytics cookies are used to understand how users interact with the site. This information is used to improve site functionality and does not reveal any personal identity.

6.4 Cookie Controls

Most cookies can be controlled or disabled from your browser settings. Keep in mind that disabling cookies may limit some site functionality.

7 User Rights

Every user of 1st game has the rights described below regarding their personal information. Contact us to exercise any of these rights.

7.1 Right to Access Information

If you want to know, we will tell you what information we hold about you and how it is being used.

7.2 Right to Correct Information

If any information in your account is incorrect or outdated, you can request a correction. This can be done through account settings or via customer service.

7.3 Right to Delete Information

You can request that your personal information be deleted. However, due to legal obligations, some information may be required to be retained for a certain period.

7.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. To learn more about this, see the guidelines on the Responsible Gaming page.

7.5 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. This can be done through account settings or via customer service.

8 Protection of Minors

1st game strictly follows a 21+ age policy. Our services are for persons aged 21 or older only. We do not intentionally collect information from minors.

Age is verified at the time of registration and is also confirmed during the identity verification stage. If we determine that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact our customer service immediately. We will act promptly.

9 Changes to This Policy

1st game reserves the right to amend or update this privacy policy as needed. Changes will be published on this page and the date of the update will be clearly noted at the top.

For significant changes, registered users will be notified in advance by email or SMS. Continuing to use the site after a change takes effect means you have accepted the revised policy.

If you have any questions or concerns about any part of this policy, you may find answers in our FAQ section or contact customer service directly.

10 Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact us. The ways to reach us are listed below:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

To submit a request to delete, correct, or access your personal information, please contact our data protection team via live chat or email. We will do our best to respond as quickly as possible after receiving your request.

To learn more about 1st game and understand our activities and commitments, read the About Us page.